Refund Policy

Refund Policy

At Brand Nova, we strive to deliver high-quality web development and digital solutions. By using our services, you acknowledge and agree to our No Refund Policy, outlined below.

1. No Refund Policy

Brand Nova does not offer refunds for any payments made for services. Once a payment is completed, it is considered final. Clients must review all project details before proceeding with a transaction.

2. Pre-Payment Consultation

To prevent misunderstandings, clients are encouraged to:

• Thoroughly discuss project requirements before making payment.
• Clarify all necessary features, design preferences, and expected deliverables.
• Ask questions about timelines, revisions, and pricing before proceeding.

3. Project Completion & Delivery

Once payment is received, Brand Nova is committed to completing and delivering the agreed-upon project:

• Work will be carried out based on the pre-discussed agreement.
• Modifications or additional requests beyond the original agreement may require extra charges.
• In case of project delays due to unforeseen circumstances, we will notify the client and propose reasonable adjustments.

4. Exceptions & Refund Eligibility

Refunds will only be considered under the following exceptional cases:

• If Brand Nova is unable to complete the project for any reason.
• If there is a proven double charge due to a technical payment error.

In such cases, the request will be reviewed, and if eligible, a refund will be processed within 7-14 business days via the original payment method.

5. Contact Us

If you have any questions regarding this Refund Policy, please reach out to us:

• Email: brandnova89@gmail.com
• Phone: +234 814 194 1192